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Technology and society

Sarphan Uzunoğlu
Associate Professor, UiT The Arctic University of Norway
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piqer: Sarphan Uzunoğlu
Friday, 16 November 2018

How Chatbots Can Contribute To Your Business

In this show, TechEmergence founder Dan Faggella interviews top AI and machine learning executives, investors and researchers from companies like Facebook, eBay, Google DeepMind and more – with one single focus: Gaining insight on the applications and implications of AI in industry.

Chatbots are one such application, and chatbots are everywhere! From Telegram or instant messaging apps to Facebook pages of brands, their operations have replaced human to human interactions on many levels. From newsrooms to textile companies, many different entrepreneurs use chatbots for interacting with their customers. So, it is time to learn something about how they work and how we can use them for our businesses.

In this episode of AI in Industry Podcast, TechEmergence founder Dan Faggella interviews Madhu Mathihalli, CTO and co-founder of Passage AI. The main focus of the conversation is on the tasks where these conversational interfaces are at their best, what kind of questions and answers they are suited for and what kind of capacity is needed for training these "machines".

Some of the most important hints from the show are as follows:

According to Mathihalli, unsurprisingly, most of the questions asked to Chatbots are the ones about the information that is already available in frequently asked questions pages, and the customers are just not willing to go look it up. Moreover, Mathihalli says that in today's circumstances bots' activities are mostly limited to regular informative or suggestion-based conversations. However, according to him, in future many other tasks that we do within our daily routine might be taken care of by chatbots. For instance, they soon may well be making calls on behalf of us and postpone our meetings or track our shipments.

How Chatbots Can Contribute To Your Business
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