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Doing Good

Marie von Hafften
Story Fellow
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piqer: Marie von Hafften
Wednesday, 13 June 2018

A 24-Hour Crisis Line Calms Through Texting

The deaths of fashion designer Kate Spade and chef Anthony Bourdain are making headlines, and many - myself included - are looking for responses, ways to help our friends and community members who may feel hopeless.

The issue is urgent. Suicide rates increased in every U.S. state except Nevada from 1999 to 2016, according to a CDC report. And sadly, the United States has nowhere near the highest rate of suicide worldwide.

Here’s a place to start:

This piq explains how a 24-hour crisis line in the United States uses text messaging to connect people in distress with volunteer counselors.

Nancy Lublin, the founder of Crisis Text Line, says the nonprofit is meeting people in pain where they are at. Texting is a familiar way to communicate, particularly for today's young people, and it offers more anonymity than speaking aloud on the phone.

“These cell phones are lifelines. The pain that we see from people largely comes from isolation and shame. And by being able to connect to us in a private, anonymous way they feel stronger.”

The counselors go through background checks and a 34-hour training program, and they can connect with police if a texter is at serious risk for suicide. So far, counselors have exchanged more than 56 million text messages with people in crisis, and 62 percent of texters report feeling less alone or more hopeful after counseling.

Volunteering has made a profound impact on Ronni Higger, a counselor whose own life plans changed dramatically after being diagnosed with a chronic illness.

“I realized that you don’t need a Ph.D. to save lives."

In the United States, you can reach the Crisis Text Line by texting 741741 or the National Suicide Prevention Lifeline by calling 1-800-273-8255 (TALK). More resources are available at 

If you are not based in the United States, you can find more helplines and other resources through Befrienders.orgAnd here's a story about another innovative volunteer-run crisis line in Chennai, India.

A 24-Hour Crisis Line Calms Through Texting
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